Support

Write to support@aevoriscloud.com, or open You → Additional settings → Contact support in the app. Tell us your phone model and what you were doing. Never send us your recovery code: nobody at Map For Us will ever ask for it.

Map For Us is not an emergency service. If someone is in danger, call your local emergency number (112 in India).

Cancel or change your plan

Plans are sold through the App Store and Google Play, so they are cancelled there. Deleting the app does not cancel a subscription.

• iPhone: open the Settings app, tap your name, then Subscriptions → Map For Us.
• Android: open Google Play, tap your profile picture, then Payments & subscriptions → Subscriptions → Map For Us.
• In the app, You → Account & security → Plan → Manage opens the same page.

Monthly and yearly plans renew until you cancel them. Two- and three-year plans are paid upfront and do not renew. Refunds for App Store purchases are decided by Apple at reportaproblem.apple.com. For Google Play purchases, ask Google Play first; if that does not work, write to us.

Restore a plan on a new phone

Sign in to the same Apple ID or Google account you paid with, then open You → Account & security → Plan → Restore purchases. People you invited into your circle are covered by your plan and do not need to buy one.

Move to a new phone

Install Map For Us on the new phone and choose Restore with recovery code, or link the new phone from a device that is still signed in. Then remove the old phone in You → Account & security → Linked browsers & devices.

If you lose your recovery code and every signed-in device, nobody can get the account back, including us. We never hold your keys.

Replace your recovery code

On a signed-in phone, open You → Account & security → Recovery code → Replace my old code. The old code stops working, and other phones that signed in with it are signed out.

Locations or alerts are late

Open You → Additional settings → Delivery health. It shows whether this phone is sending and what to change if it isn’t. Location needs to be set to Always on iPhone or Allow all the time on Android, with precise location on. On Android, set the app’s battery use to Unrestricted.

Report or block someone

Open the person’s page and choose Report or Block, or hold one of their messages and choose Report. Blocking hides everything they send on your phone; they are not told. Reports reach us as a support conversation in your own words, because we cannot read your messages.

Delete your account

In the app, open You → Account & security → Sign out or delete → Delete my account. If you no longer have the app, use www.mapforus.com/delete with your recovery code. Your recovery code is turned into a lookup key in your browser and is never sent. Cancel any subscription in the store as well.

Privacy and grievances

Our privacy policy and terms of use explain what we store and the rules for using the app. For a complaint about how your data is handled, write to our Grievance Officer: Dhaval Sutariya, AEVORIS CLOUD LLP, I-1401 Olive Greens, B/S Vodafone Tower, Gota, Daskroi, Ahmedabad 382481, Gujarat, India. Email support@aevoriscloud.com with “Grievance” in the subject. We acknowledge a grievance within 24 hours and resolve it within 7 days. If you are not satisfied with the answer, you can complain to the Data Protection Board of India.

Security problems

If you have found a security problem, read our security policy and email support@aevoriscloud.com with the subject “Map For Us security”.